Knowledge base

Review Management (2)

Review Management Training Videos (8)

• Overview Section
• Feedback and Requests
• Public Reviews

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Getting Started (How to use the service) (9)

• Sending a review request
• Send multiple review requests
• Upload patient list to send multple

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Patient Communicator (2)

Getting Started (How to use the Patient Communicator) (8)

• Adding a contact
• Sending a message
• Receiving a message

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New Features (2)

• Patient Groups
• Focused Inbox

Patient Reminders (1)

Getting Started (How to use the service) (4)

• Timeline Of The Messages: When we send the messages
• Content of the Confirmations and Reminders
• Unconfirmed / Newly Confirmed: List of patients that are still unconfirmed or have confirmed through text/email

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Campaigns (3)

Campaign Training Videos (6)

• Getting Started / General Overview
• Create Your Own Template
• Choose Your Audience

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Getting Started (4)

• Adjusting Settings (reply to address, adding practice logo, etc...)
• Creating a Campaign
• Upload Patient List

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New Features (4)

• Add images to a campaign
• Add attachments to a campaign
• Patient Groups

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Missed Appointment Reminders (1)

Getting Started (1)

• Overview of the Service

Patient Recall (1)

Getting Started (1)

• Overview of the Service

Virtual Waiting Room (1)

Getting Started (2)

• Patient Experience: Content of the Messages
• Practice Experience

Freshchat category (3)

category description

Appointment Confirmations (5)

• Opt Out List (Do not contact list)
• Schedule: View of the schedule including appointment status
• Unconfirmed / Newly Confirmed

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Review Generator (9)

• Opt Out List: Adding patients to do not contact list
• Social Media: Connecting Facebook
• Social Media: Connecting Google

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Patient Communicator (6)

• Contact Upload (Bulk upload of contacts)
• Broadcast Message (message multiple contacts at same time)
• Making custom templates

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Digital Forms (1)

Getting Started / FAQ's (1)

• Digital Forms

EasyFill (1)

Getting Started (3)

• How to create your EasyFill List
• How to send an Easy Fill Request
• How to fill your EasyFill request

General Settings (1)

Users (1)

• Manage Users, Roles, and Permissions